KI810 machine

Although the KI810 machine was “smart” using messages and alerts on an LED screen that advised owners and customers about the machine, Kooler Ice found that its owners wanted more detail and information and didn’t want to have to physically go to the machine to get it, which led to Kooler Ice to develop a partnership with Prism Systems in Mobile, Alabama. We worked extensively with Prism to develop the first remote monitoring system for ice vending machines which allowed owners to access machine information from a smart phone or computer. This feature was a huge time saver for owners since they no longer had to go to the machine to find out that something needed attention. The monitoring system automatically sent alerts to them if the machine was out of bags, out of ice, etc. In addition, they could also monitor their sales! This feature allows our owners to work more efficiently so they spend less time at the machine, again, increasing their return on investment and enhancing their ownership experience. Kooler Ice became the first and only manufacturer to introduce its own iPhone application. Since this time, Kooler Ice has worked with Prism to continually improve and add to the features of the system that we now call “IceTalk”. In the summer of 2013, Kooler Ice and Prism Systems were awarded the Siemens Customer Excellence award for Innovation from their accomplishments using Siemens electronics. We continue to lead the industry in our extensive remote monitoring features today.