Terms and Conditions

Kooler Ice Australia Shipping Policy

All Items and freight are subject to GST Goods and Services Tax

All amounts are in Australian dollars know as AUD, Kooler Ice only sell in AUD
All goods are payable in AUD

When do you ship?
Orders are shipped Monday – Friday. If your order is shipping via TNT/ FEDEX or FedEx, the order must be received by 1pm Sydney time to ship out the same business day. If after the cut off order will shipped next pick up day.

Where do you ship to?
We ship domestically and New Zealand only., please email info@koolerice.com.au.

How do you ship?
Most of our orders ship via TNT/ FEDEX However if the items weigh less than a few Kilos, we most likely will ship via Australian Post packs. We will also use other carriers at your request.

Since we do ship most of our orders via TNT/ FEDEX, our website will only allow you to choose that as a shipping option. However, there is a comments box on the shipping selection screen where you can write in your desired shipping method.

Rates to ship?
We do not charge a flat rate for shipping. Instead, we charge you what the desired shipping company charges us. The charge is based on weight and location.

Therefore, the shipping quote you receive when you place, and order is not your final shipping charge. We will adjust the final cost after your order has shipped out, and then charge you credit card at that time.

Your credit card is not charged when you place the order. So even though you are being quoted for TNT/ FEDEX, you will only be charged for TNT/ FEDEX if your order ships that way. If we ship your order by another method, your order will be adjusted, and your credit card will be charged for the adjusted shipping cost after your order ships.

You can also have us use your TNT/FedEx account number to charge your shipping to. You can either write your account number in the comments box on the shipping selection screen or email it to info@koolerice.com.au

How to track an order that’s been shipped?
If a tracking number is available and an email address was provided at the time of order, you will receive an automated email from TNT/ FEDEX with your tracking number once the order ships. For all other shipping methods, with a tracking number (if available). You can retrieve your order information by logging into freight companies’ website.

In store pick up option?
You can pick up your order via will call at our Beresfield location. Our showroom is open Monday-Friday 9am – 4pm. If you have a small order, then you can just stop by and pick up the items. If you have a larger order, it may take a few hours to put together, so it may be best to call beforehand so that we can have it ready for you.

Our number is 1800 566537 or you can email info@koolerice.com.au If you place a will call order on our website, please email info@koolerice.com.au so that we can hold the order for pickup. Otherwise, it may be shipped out.

Are the items in stock?
All items are normally held in stock. However, we may sometimes run out due to sudden demand, in which case we will notify you and inform you of the date we expect to receive more stock.

What are the lead times?
We aim to ship orders within 2 working days for orders. However, this may sometimes be longer due to other circumstances such as order volume and
backorders. Also, we do have a few special-order items that have longer lead times. These lead times are noted on the items page. Larger orders may also take a few extra days to ship out. If you require a faster lead time, please email info@koolerice.com.au

What are the shipping times?
TNT /FedEx ground – 5-7 business days coast to coast
TNT /FedEx 3rd day – 3 business days
TNT /FedEx 2nd day- 2 business days
TNT /FedEx Overnight – 1 business day.

Please note that the shipping times do not including the day it was shipped. No weekend delivery

Non-Business address
TNT/ FedEx deem that a home base business is residential and add fee based on number and weight of items delivered. These fees are often added after the item has been delivery if this happens Kooler Ice has the right to pass on these charges.